Privacy Policy

Last Updated: [26.07.2026]

1. Introduction

Tunnels Beaches ("we", "us", "our") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us through our enquiry forms.

This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection legislation.

2. Who We Are

Tunnels Beaches Ltd
Bath Place
Ilfracombe
Devon
EX34 8AN

Website:
https://www.tunnelsbeaches.co.uk

Email:
info@tunnelsbeaches.co.uk

For the purposes of UK GDPR, Tunnels Beaches Ltd is the Data Controller responsible for your personal data.

3. Information We Collect

Depending on how you use our website, we may collect the following information.

Contact Enquiries

When you submit a general enquiry through our website, we may collect:

  • Name

  • Email address

  • Telephone number (if provided)

  • The contents of your enquiry

  • Any information you voluntarily provide

Wedding Enquiries

When requesting wedding information or availability, we may collect:

  • Names

  • Email addresses

  • Telephone numbers

  • Preferred wedding date

  • Number of guests

  • Wedding requirements

  • Budget information (if provided)

  • Additional information you choose to share

Accommodation Enquiries

When enquiring about accommodation, we may collect:

  • Name

  • Email address

  • Telephone number

  • Requested dates

  • Number of guests

  • Booking preferences

  • Any additional information included within your enquiry

Website Information

Our website may automatically collect technical information including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website

  • This information helps us improve our website and user experience.

4. How We Use Your Information

We use your information to:

  • respond to enquiries;

  • provide wedding information;

  • respond to accommodation enquiries;

  • communicate with you regarding your enquiry;

  • improve our website and services;

  • maintain website security;

  • comply with legal obligations.

We do not use your personal information for automated decision-making or profiling.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases.

  • Legitimate Interests

  • Processing enquiries and responding to requests made through our website.

  • Steps Prior to Entering a Contract

  • Where you request information about weddings or accommodation with a view to making a booking.

  • Legal Obligation

  • Where we are legally required to retain or disclose information.

6. Marketing

We will not send you marketing emails unless:

  • you have requested information from us;

  • you have given your consent where required by law; or

  • another lawful basis applies.

You may opt out of marketing communications at any time.

7. Cookies

Our website may use cookies to improve functionality and analyse website usage.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings.

Please see our Cookie Policy for further information.

8. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, including:

  • website hosting providers;

  • IT support providers;

  • email service providers;

  • professional advisers;

  • legal or regulatory authorities where required.

  • Any third parties processing personal data on our behalf are required to protect it in accordance with UK data protection law.

9. International Transfers

We aim to store your information within the United Kingdom or countries offering an adequate level of data protection.

Where personal information is transferred outside the UK, we will ensure appropriate safeguards are in place as required under UK GDPR.

10. Data Security

We use appropriate technical and organisational measures to protect your personal information from:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • disclosure;

  • alteration; and

  • destruction.

However, no method of electronic transmission or storage is completely secure.

11. Your Rights

Under UK GDPR you have the right to:

  • access your personal data;

  • request correction of inaccurate information;

  • request deletion of your information in certain circumstances;

  • restrict processing;

  • object to processing based on legitimate interests;

  • request transfer of your personal data where applicable;

  • withdraw consent where processing is based on consent.

  • To exercise these rights, please contact us using the details below.

12. Making a Complaint

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to:

Information Commissioner's Office (ICO)

Website:
https://ico.org.uk

Telephone:
0303 123 1113

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Tunnels Beaches Ltd
Bath Place
Ilfracombe
Devon
EX34 8AN

Email: info@tunnelsbeaches.co.uk
Website: https://www.tunnelsbeaches.co.uk